Salesforce CRM

Salesforce CRM


Delving into details

Organisations increasingly rely on Salesforce CRM for crucial business processes. Thus, thorough testing is necessary to guarantee its functionality, dependability, and performance. Testing for Salesforce CRM entails evaluating the platform’s customisations, integrations, processes, security, and user experience.

Delving into details

Testing Objectives

Salesforce CRM testing focuses on validating the core functionalities of the CRM system, including lead management, opportunity management, contact management, sales forecasting, reporting, and customisation. The testing process ensures that these features function as expected data is accurately processed and stored.

Test Coverage

Salesforce CRM testing covers various aspects, including functional testing, integration testing, security testing, performance testing, and user acceptance testing. Functional testing verifies that each feature and functionality of the CRM system works as intended.

Test Automation

Given the complexity and frequent updates in Salesforce CRM systems, test automation is crucial in ensuring efficient and practical testing. Test automation enables faster regression testing, improves test coverage, and helps identify issues early in the development cycle.

How KiwiQA makes a difference

Bringing your platform to life

KiwiQA, a Salesforce Testing Services Company, provides high-quality API testing that can benefit your software. To successfully run your software, choose us to get the best API testing services.

Bringing your platform to life

KiwiQA specialises in testing custom-developed functionalities and workflows within Salesforce CRM. We validate that the customisations align with business requirements, ensuring that organisations can leverage the full potential of Salesforce CRM.

KiwiQA verifies the seamless integration of Salesforce CRM with other systems, applications, or third-party solutions. Our experts ensure that data flows accurately between systems, processes are streamlined, and integrations work seamlessly to support end-to-end business operations.

KiwiQA focuses on assessing the security aspects of Salesforce CRM. By addressing security risks, KiwiQA helps organisations maintain the confidentiality, integrity, and availability of sensitive customer and business data.

Our offering

Heaps of options to choose from

Choose KiwiQA if you want safer and smooth API testing for your software. We provide software testing in the following fields:

Automation Testing

It helps the business to expand fast and progress its testing process. We provide you with this facility at ease and give you quality results.

Mobile Testing

To check the level of functionality and consistency, this test is done by our expert testers through manual or automated API testing services.

Manual Testing

To provide reliable and long-lasting results, this test is being carried on by our experts at KiwiQA.

Security Testing

Security testing types, like penetration testing, vulnerability scanning, security auditing, etc., are carried out by our professionals to secure your software from malicious codes.

Performance Testing

It is done by us to check the performance of your software. And also, how much load it can withstand can be checked in this testing.

Code Verification

Our experts perform these tests to ensure your code is resilient and error-free.

Why KiwiQA?

We fit just right

Through the efforts of a Salesforce Testing services company, users use the CRM platform efficiently and analyse various parameters like sell, service, market, etc. Here are some of the benefits we offer for Salesforce CRM Testing Services.

Data Migration and Quality Testing

Data Migration and Quality Testing

During the Salesforce CRM deployment process, KiwiQA pays close attention to data migration. We perform data migration testing to ensure the data’s precision, thoroughness, and integrity are moved to the Salesforce system. Our testers also perform data quality testing to find and fix any data problems or inconsistencies in the CRM.

Security and Access Control Testing

Security and Access Control Testing

KiwiQA assists in identifying and reducing security issues within the CRM system by performing security testing and vulnerability assessments. Our experts place a high emphasis on security testing when using Salesforce CRM. We assess the safety precautions Salesforce has put in place, including user identification, access restrictions, and data encryption.

Customer-Centric Approach

Customer-Centric Approach

Teams at KiwiQA aim to provide outstanding value by customising the services to fit unique client needs. We work closely with clients, coordinate testing efforts with client requirements, and communicate clearly and frequently throughout the testing process.

Configuration settings

Configuration settings

Since Salesforce CRM allows extensive customization through configuration, testing the implemented configuration is a must to ensure it functions as expected. Also, it helps validate the overall system behavior against the desired behavior.


Methodologies that work

As a CRM testing company, our teams strive to communicate effectively with Salesforce administrators, developers, business users, and stakeholders. We emphasise the importance of clear documentation, including test plans, cases, and defect reports. Review and refine the testing methodology based on feedback, Salesforce updates, and emerging industry best practices.

  • Thorough Requirements Analysis: Conduct a comprehensive analysis of the Salesforce CRM implementation’s requirements and functionalities
  • Test Planning for Comprehensive Coverage: Develop a detailed test plan that encompasses functional and non-functional testing aspects
  • Customization Testing Considerations: Take into account the customizations made to the Salesforce CRM system and create test scenarios that cover the specific custom components
  • Functional Test Coverage: Design test cases to comprehensively cover various functional aspects of the Salesforce CRM implementation
  • Non-Functional Test Scenarios: Develop test cases to evaluate non-functional aspects like user interface usability, security controls, performance under load, etc.
  • Data Management and Integrity: Ensure data validation and data integrity by designing test cases that verify data accuracy, data duplication checks, and data integration
  • Integration Testing with Connected Systems: Perform integration testing to verify seamless communication and data exchange between Salesforce CRM and other integrated systems
  • Automated Regression Testing: Implement test automation to streamline repetitive and critical test scenarios, ensuring faster test execution and early detection of regressions
  • Automated Deployment Testing: Automate deployment testing processes to verify that updates, changes, or configurations are correctly deployed
  • Involvement of End Users and Stakeholders: Conduct user acceptance testing (UAT) involving end users and stakeholders to validate the Salesforce CRM system’s functionality
  • Issue Resolution and Improvements: Address and resolve any reported issues or concerns identified during UAT to ensure that the Salesforce CRM system meets user expectations
  • Pre-Deployment Validation: Verify that the Salesforce CRM system is ready for deployment by performing a final deployment readiness check

AI Transformation Road Map

Bringing your platform to life

We set up feedback systems to collect data and modify the AI models to consider changing Salesforce CRM features and testing difficulties. Review and update the roadmap frequently, keeping in mind customer feedback, technology developments, and new industry best practices.


Testing Salesforce CRM for AI Readiness

It’s imperative to determine the organisation’s readiness to use AI technology before starting an AI transformation path for Salesforce CRM testing. Analyse the Salesforce CRM environment’s current testing procedures, resources, and information.


Data collection and preparation

AI models need a variety of high-quality datasets for practical training. Gather and organise pertinent testing data from previous Salesforce CRM testing cycles, such as test cases, outcomes, and related artefacts.


Development & Training of AI Models

We create and train AI models designed explicitly for Salesforce CRM testing. Teams at KiwiQA investigate numerous AI methods, such as anomaly detection, natural language processing, and machine learning algorithms.


Automation and Integration

We attempt seamless automation and integration by incorporating the taught AI models into the Salesforce CRM testing workflow. We integrate AI models with test management systems, test automation frameworks, or bespoke scripts to automate testing jobs.

Delivering remarkable changes

We deliver outcomes that matter

We at KiwiQA are one of the best Salesforce CRM Testing Companies, providing efficient application testing. We offer quality services that would benefit your business and build a strong relationship with your customer. We provide you with a safe and secure testing service that optimises your application's performance.


Stress Testing

You need this testing because excessive requests and lack of resources lead to extreme stress on your application. We at KiwiQA provide stress testing to enhance the performance of your system.


Load Testing

Load testing is required when the number of users increases, causing impacts on the system. With KiwiQA’s load testing service, methods like changing user numbers, transactions and configurations, you can correct the performance of your application.

Performance Testing

Performance Testing

You need performance testing when there is a particular workload which can reduce the performance of your application. We at KiwiQA provide this kind of testing to optimise the performance of your application.

Code Functionality Testing

Code Functionality Testing

Testing the custom code written by the developers ensures the custom-built functionalities are working correctly. Additionally, it becomes possible to identify and fix the bugs and inconsistencies as they arise.

Tools & Technology Intro

Tools & Technology

KiwiQA utilizes advanced testing tools and techniques specifically designed for Salesforce CRM Testing. These tools help in automating the testing process, analysing large volumes of data, detecting anomalies, and ensuring data accuracy and integrity.

Our Blogs

(Re)discover the QA & software testing world with our blogs

Welcome to the testing tales that explore the depths of software quality assurance. Find valuable insights, industry trends, and best practices for professionals and enthusiasts.

Ultimate Guide to System Integration Testing: Strategies and Best Practices
Latest Blog. March 29, 2024

Ultimate Guide to System Integration Testing: Strategies and Best Practices

System integration testing plays a crucial role in the SDLC process. It aims to bridge the gap between the system testing & unit testing. The procedure involves a combination of software modules and testing them as a group. It ensures the function seamlessly together. The testing verifies that all the components are working together and […]

Read More
Dynamics 365 Testing Best Practices: Your Essential Guide
Latest Blog. March 28, 2024

Dynamics 365 Testing Best Practices: Your Essential Guide

Dynamics 365 testing is part of a cloud-based platform that is mainly related to Microsoft business applications. It combines the advantages of relationship management and resource planning. It also helps in other ways, such as Sales, Marketing, Customer Services, Finance, Operation, and other features on a single platform. The use of Dynamic 365 is important […]

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Beyond the Launch – Maintaining Web Application Quality with Ongoing Testing
Latest Blog. February 27, 2024

Beyond the Launch – Maintaining Web Application Quality with Ongoing Testing

Ongoing testing for web application maintenance is crucial for maintaining their functionality, security, and user experience. It ensures that the application performs optimally across various browsers, devices, and operating systems, enhancing user satisfaction and engagement. Moreover, continuous testing aids in detecting and mitigating security vulnerabilities, safeguarding sensitive data, and protecting against cyber threats. By conducting […]

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Top 10 Automated Testing Tools For Web Applications in 2024
Latest Blog. February 19, 2024

Top 10 Automated Testing Tools For Web Applications in 2024

Test automation brings multiple factors into the software development industry. Mastering continuous testing is crucial, but selecting the ideal automation tool for testing is an overwhelming process. Utilizing the ideal automation testing tool is beneficial for verifying the quality of software. In this post, we have mentioned the top 10 significant automated testing tools for […]

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Mobile Responsiveness: Testing Your Web Application on Various Devices
Latest Blog. January 31, 2024

Mobile Responsiveness: Testing Your Web Application on Various Devices

The world of mobile is constantly evolving & smartphones are becoming an integral part of our lives. The user expects applications & websites to run smoothly on any device. Before releasing an application, you must ensure that the application works on every device. This is when Mobile responsive testing comes in! In this blog, we […]

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The Impact of User Experience (UX) Testing in Web Applications
Latest Blog. January 11, 2024

The Impact of User Experience (UX) Testing in Web Applications

In the modern era of technology, every enterprise needs to establish a robust digital footprint for industrial success. With the intervention of IT tools & technologies, it is not enough to have a website. Businesses must concentrate on developing websites & applications that must be user-friendly, visually appealing & offer seamless user experience. Testing user […]

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Our Clients

Admired clients who’re enjoying the (re)action of our full-fledged services

We bring positive impact for our clients by fixing defects and optimizing the performance to enhance their big and small software testing endeavors.

Solution Analysts
TLC relationship Management Pvt Ltd
Unify Technologies Private Limited
XenoPsi Media LLC
Xylem Water Solutions Private Limited
Yantra Digital Services Pvt. Ltd
Aixtor Technologies LLP
Annet Technologies (Gujarat) - USD
BenchOn Pty Ltd
Cactus Communications Private Limited
Cnergyis Infotech India Pvt. Ltd
Code Clouds
Cygnus Consulting Pty. Ltd
Dev Information Technology Limited
Epistic Technologies Private Limited
Extreme Digitial Solution
Facilgo Inc
Falkonry Inc
Genix Ventures Pty Ltd
HeyMarket Inc
Influence IT Consulting Pty Ltd
Innodel Technologies Private Limited
Inshorts MediaLabs Private Limited
Match Book Services
Muthoot Finance Limited
Prospecta Software Australia Pty. Ltd


The words of our clients (re)commend our services, always

We’re a customer-centric organization, and the words of our customers speak volumes about our QA and software testing capabilities.

John Tooth - CTO

We recently worked with KiwiQA team on a project to perform Load Testing and Security Testing on our environment to get an understanding of our exposure and our system limitations. We ran this as two separate projects and both project leads ran very effectively. We got the outcomes we needed and there was clear communication and flexibility throughout the program. I would recommend KiwiQA team for testing services

Nikhil Goenka - Co-founder

Niranjan & the Kiwi QA team have been excellent. They have a high quality team who has demonstrated great ownership, hustle and have maintained a high quality bar that's akin to the top tech cos. such as Flipkart etc. Would highly recommend Kiwi QA

Natalie Fong - Chief Operating Officer

Finding a good and trustworthy QA service is not easy. I didn’t have any recommendations and searching online gave me thousands of QA service companies. KiwiQA caught my immediate attention as their website explained their QA services in a "healthy" way. So, I contacted Niranjan through LinkedIn. Niranjan gave me the requisite information along with a complete quotation within a few hours after the virtual discussion. We started the partnership in June 2022. In these few months, we are happy with the working attitude, and professionalism of the QA team. We will definitely continue working with them to ensure our platform Wesurance 360 and all new features would be delivered successfully. Thank you, Niranjan for your support!

Mirko Siegel - Chief Technical Officer

KiwiQA has been providing advanced software solution testing services to Genix Ventures Pty Ltd for several years. The services included functional testing as well as load testing and test automation. We were very happy with KiwiQA's services and we can strongly recommend KiwiQA to other companies!

Scott Hunley - Devops Manager

We use KiwiQA for our large custom projects. One of our custom sites their normal flow of automation testing was not going to work. They quickly found and implemented a solution. KiwiQA is very detail oriented and has great communication. They are a pleasure to work with.

Ken Murai - Founder and CEO

We have been working with KiwiQA for several years and really come to rely upon them. They have a terrific team of people, and I rely on them to do a thorough job.

Rebecca VanZutphen - Founder

It was a pleasure to work with Niranjan and his team of dedicated and comprehensive testers. Looking forward to our next engagement with the KiwiQA team, and having Niranjan oversee another successful project for us. A great experience full of support and passion to deliver a great service. Thanks Niranjan!

Apurva Patil - Quality Assurance - Team Leader

Thank you for your all support to the projects in ITFAQ! Really appreciated

Enrico Mareth - Team Lead QA

We used KiwiQA for a security audit of one of our web platforms. It was a very good cooperation and with the excellent reporting and risk assessment we were able to effectively fix existing vulnerabilities.

Eran Kinsbruner - Chief Evangelist, Author

Great service, high skills, responsiveness and delivery on time of software projects

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